Frequently Asked Questions

How can we help?


This section includes general questions about managing accounts, using Mystery Science, and buying memberships. For technical troubleshooting, check out the tech support page. If you can’t find an answer, click the Ask Anything button above.
 
View questions about:
 
Managing Your Account
Using Your Account
Buying Mystery Science

Managing Your Account


Teachers & Homeschoolers

How do I reset my password? How do I join my school’s/district’s membership? How can I unlock the other mini-lessons?

School & District Admins

How do I invite teachers to our membership? How do I remove teachers from our membership?

Using Your Account


How do I submit a student science question? Do you have a planning guide that aligns Mystery Science with the Next Generation Science Standards (NGSS) or my own state’s standards? What supplies do I need? Do you offer Spanish language support? What is the Anchor Layer or unit starter, and how do I turn it on? Do you offer lessons for middle school/junior high? Can students access Mystery Science?

Buying Mystery Science


How do I buy a membership? What membership should I buy if I am a science specialist, librarian, special ed teacher teaching multiple classrooms, or teacher at a virtual school? How do I create a price quote? How do I submit a Purchase Order? How can I pay? How do I get a copy of your W-9? Do you offer any discounts or other incentives?